Shipping policy

ORDER PROCESSING

Please allow 24 hours to process your order. Expect an email within 24 hours to let you know your order is on the way! 

STORE PICKUP -

No Store pickup available 

LOCAL DELIVERY

During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within 200 km of our shop. If the local delivery option does not show up during checkout, your order is not eligible for local delivery. 

When your order is ready for delivery, you will receive an email with real-time tracking information.

FLAT RATE SHIPPING

Orders are generally shipped within 12-20 working days. Flat rate shipping fee of 8$ applies to orders shipping worldwide.

DOMESTIC SHIPPING RATES AND ESTIMATES

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

INTERNATIONAL SHIPPING

Shipping charges for your order will be calculated and displayed at checkout. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Faust Hemnest is not responsible for these charges if they are applied and are your responsibility as the customer.

REFUNDS, RETURNS AND EXCHANGES

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@fausthemnest.com with your order number and a photo of the item’s condition.

We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at info@fausthemnest.com